Warranty

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Advanced Tech Infrared (ATI) products with valid serial numbers are warranted by ATI to the original purchaser, only, to be free from defects in material and workmanship on the entire unit for one (1) year, and (3) years for the heating element and Control Board only, from the date of purchase.  If a valid serial number is missing from a product, the warranty will be void.  Warranty card must be received within 10 days of purchase for warranty activation.

ATI products are authorized for sale through Independent Dealers only.  Warranties are voided if a product is purchased through unauthorized channels.

ATI’s liability under this warranty shall be limited to repair, or at ATI’s option, replacement without charge, except for transportation.  All transportation charges on parts, or units submitted under this warranty shall be paid by the purchaser.  ATI shall perform all warranty work at Independent authorized service centers or at the address listed on the warranty postcard.

Products which are returned for repair after the warranty period or products that do not have a valid serial number, and thereby a voided warranty, or which show damage for which ATI is not responsible, will be repaired for a reasonable charge.  ATI will advise the purchaser of the cost before proceeding.  This warranty shall not apply to any unit which ATI determines with reasonable judgment that has been subject to alteration, misuse, negligence, accident, or damage resulting from improper service by a person not authorized by ATI to perform such work or from usage with any voltage other than specified.  ATI products are not for commercial use, and such use will void all warranties.

The obligations of ATI herein are expressly granted in lieu of all warranties, whether expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, and shall be effective for one (1) year for the entire unit, and (3) years for the heating element and Control Board only.  All implied warranties of merchantability and fitness for a particular purpose are limited to the term of the expressed warranty granted herein.  However, some states do not allow limitations on how long an implied warranty lasts, so the above may not apply to you.

With exception of damages resulting from ATI’s failure to comply with any obligation under Federal or State Warranty Law, ATI SHALL NOT BE LIABLE TO THE PURCHASER, OR ANYONE ELSE, FOR DAMAGES INCLUDING, BUT NOT LIMITED TO, CONEQUENTIAL DAMAGES, AND DAMAGES BY REASON OF INJURY TO ANY PERSON, DUE TO DEFECT OR MALFUNCTION OF THE UNIT, OR ANY PART OR PARTS THEREIN, OR FOR ANY OTHER REASON.  Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.  This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Fill out the information below to request repairs.