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Return policy

Return Policy

You may return merchandise in its original condition within 30 days of receiving your order. We will refund the original total sales amount. The merchandise must be in new condition, packed in its original manufacturer’s box and include all original packaging material, original manuals and any accessories that came with the item. If any of the above items are missing or damaged, a re-stock fee may be applied or credit may not be issued. 

For returned merchandise, we will not be responsible for freight charges back to our factory.

All returns must be authorized in advance and must have a valid issued Returned Merchandise Authorization (RMA) number before being shipped back. Any returns sent back without a valid RGA number will not be accepted and no credit will be issued. Refusal of product is not considered a return and a credit will not be guaranteed.

Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to our Customer Service Department within 7 business days after delivery. We will not be responsible for, nor issue a refund, if notified after (7) business days.

Heaters that are returned in un-sellable condition will not be refunded. Heaters returned that are missing parts will be charged a 25% restocking fee.

If a package is returned to our warehouse or undelivered for any reason by our shipping carrier, and you do not wish to have the package reshipped to you, we will refund the total sales amount minus a $35 shipping charge.

How to Return An item

1. Complete the Request for Return form below to obtain a Return Merchandise Authorization (RMA). All fields of the form must be filled in completely.  Upon receiving your completed Return form, we will email you an RMA# for the return, which you must include on the UPS or Fed-Ex shipping label along with your name.

2. Packing your return - Place the item in its original packaging, in the proper position, with all documents, manuals, parts and accessories. Wrap your item carefully in the original box. 

 Shipping your return - If you are shipping the unit back to us on the money-back-guarantee, you as the buyer pay all shipping costs. We recommend that you insure the package and ship the item via UPS or Fed Ex to ensure proper tracking of your product. Please keep a receipt of the tracking number for your records. You are responsible for seeing to it that we receive your item back in our warehouse undamaged and in good working order. 

 Upon receipt of your item, we will send you an e-mail to notify you that your return has been processed. We will issue you a credit refund. Please allow 14 business days for your credit refund to post to your account.

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